What to Do If Your Account Is Charged But You Don't Receive a Ticket?

What to Do If Your Account Is Charged But You Don't Receive a Ticket?

Experiencing a hiccup during your ticket purchase can be frustrating, and we at Ayatickets understand this. Occasionally, network interruptions between Ayatickets and third-party payment gateways can disrupt the ticket issuance process after payment. This may also occur due to a timeout during the purchase period. We sincerely apologize for any inconvenience this may cause and are here to assist.

Immediate Steps to Take

Check Your Spam Folder: Sometimes, the confirmation email with your ticket may land in your spam folder. Please check there first.
Email Support: If the confirmation email isn't in your spam folder, please email us at support@ayatickets.com. Include details such as the event name, amount paid, and any relevant transaction information. We commit to re-issuing your ticket within 24 hours.

Additional Support Channels

WhatsApp Assistance: For a quick response, you can send us a message on WhatsApp through our dedicated support link: Ayatickets WhatsApp Support.
Telephone Support: If you prefer speaking directly to our support team, feel free to call us. Our team is ready to assist with reissuing your ticket promptly. +233-55-941-6230

Preventive Measures

Stable Internet Connection: Ensure you have a stable internet connection during the ticket purchasing process to minimize disruptions.
Timely Completion: Try to complete the purchase without delays to avoid timeouts.


Once you have contacted us through any of the above channels, our team will:

Verify Your Purchase: We'll confirm the details of your transaction to validate the purchase.
Reissue the Ticket: Upon verification, we will promptly reissue your ticket.
Confirm Receipt: We will follow up to ensure you have received the ticket.

At Ayatickets, we strive to ensure a smooth ticket purchasing experience. In the rare event that you encounter any issues, our dedicated support team is here to resolve them swiftly. Your satisfaction and convenience are our top priorities.

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