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Customer Support Manager

Lead the 24/7 team that helps fans and organizers by WhatsApp, phone and email.

InternFreelanceRemote

What you’ll do

  • Lead and coach the support team across WhatsApp, phone and email.
  • Write and improve customer service policies and standards.
  • Spot recurring issues and work with product to fix them at the source.

What you’ll bring

  • Exceptional communication and interpersonal skills.
  • Experience with customer support software and CRM systems.
  • Strong leadership skills.
  • Calm under pressure on busy event nights.

About Ayatickets

Founded in 2017, Ayatickets is an event ticketing platform built for Ghana. Attendees buy tickets online, in the Ayatickets app, on WhatsApp, or by dialing *365*88# on any phone, with no mobile data needed. Organizers set up events for free, track sales in real time and check guests in with the Ayatickets scanner app.

A team member with an all-access lanyard helping a guest with his ticket on a phone.
On the job with the Ayateam.

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