Privacy Policy

Last Updated: 22 May 2025

Welcome to Ayatickets. Protecting your personal information is of utmost importance to us. This Global Data Protection and Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our event ticketing and attendee management services.

This policy should be read alongside our Technical Security & Data Handling Statement for further detail on how we protect personal information.

1. Scope and Consent

This policy applies to all personal information collected by Ayatickets from our users, regardless of their location or nationality. By using our services, you consent to the collection, transfer, processing, storage, disclosure, and other uses described in this policy.

2. Information Collection

We collect information when you register, purchase tickets, manage events, or interact with our website, mobile apps, USSD services, and APIs.

• Personal data: name, email address, phone number, billing details, and other information you provide when creating an account or completing a transaction.
• Usage data: IP address, browser type, operating system, pages visited, interaction logs, and device information collected automatically when you use our services.
• Event and ticketing data: ticket purchases, attendance records, check-in activity, and communications related to events you organize or attend.

3. Use of Information

We use your information to:

• provide, maintain, and improve ticketing, payment, attendee management, and customer support services;
• process orders, deliver tickets, send event updates, and manage refunds where applicable;
• protect the platform, prevent fraud, and comply with legal and regulatory obligations;
• communicate with you about your account, transactions, and service updates where permitted.

4. Data Sharing and Disclosure

We may share personal information with:

• event organizers and venues, where necessary to deliver tickets and manage attendance;
• payment processors and financial service providers to complete transactions;
• hosting, email, SMS, analytics, and support providers that help us operate the platform;
• law enforcement or regulators when required by applicable law.

We do not sell or rent your personal data to third parties without your explicit consent.

5. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. Where required, we apply appropriate safeguards for cross-border transfers, including contractual protections consistent with applicable data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and organizational safeguards appropriate to the nature of the data processed.

For further detail, see our Technical Security & Data Handling Statement and GDPR Compliance statement.

7. Your Rights

Depending on your location, you may have the right to:

• access, update, correct, or delete your personal information;
• object to or restrict certain processing activities;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

Deletion requests are handled in accordance with our Data Deletion Policy.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be published on this page with an updated “Last Updated” date.

9. Secondary Use of Client Data

Ayatickets confirms that personal data processed under a client or institutional engagement will not be used for secondary purposes such as unrelated analytics, profiling, resale, AI training, or marketing outside the agreed event ticketing and attendee management service. Such data is processed solely to deliver the contracted service. For further security and data-handling detail, see our Technical Security & Data Handling Statement.

10. Contact

For privacy enquiries: legal@ayatickets.com

For general support: support@ayatickets.com