GDPR Compliance Statement for Ayatickets

Last Updated: May 13, 2025


Ayatickets Ghana (“Ayatickets,” “we,” “us,” “our”) operates a suite of platforms—including Ayatickets, AyaCart, and AyaBookings—headquartered in Accra, Ghana, serving both local and diaspora users. This statement explains how we handle your personal data under the EU GDPR.

1. Data Controller

Ayatickets Ghana (incorporated in Ghana)

Platforms: Ayatickets, AyaCart, AyaBookings

Website: https://ayatickets.com

Data Protection Contact: support@ayatickets.com

2. What We Collect

2.1 Personal & Account Data

. Name, email, phone number

. Username, hashed password, user role

. Payment references (third-party gateways; no full card details stored)

. Billing/shipping address (AyaCart)

. Booking details (AyaBookings)

. Location details for events/services

. Support tickets, emails, chat logs


2.2 Technical & Usage Data

. IP address & geo-location

. Browser, OS, device info

. Time zone & language settings

. Page visits, clicks, interaction logs

. Referral source

3. How We Use Your Data

. Service delivery: ticket sales, orders, bookings, check-in

. Account admin: login, profile updates, password resets

. Support: inquiries, troubleshooting, updates

. Marketing: with consent, news & promotions

. Compliance & security: fraud prevention, legal obligations

4. Legal Bases for Processing

. Contract performance: tickets, orders, bookings

. Legitimate interests: security, service improvement

. Consent: marketing, analytics cookies

. Legal obligation: record retention for tax/regulatory compliance

5. Data Sharing & Transfers

. Payment processors (Mobile Money, card issuers, PayPal, Apple Pay)

. Organizers, merchants & service providers (attendee/order status)

. Hosting, email, analytics, CRM & support services

. Cross-EEA/Ghana transfers protected by Standard Contractual Clauses

6. Data Retention

Data is kept only as long as needed or required by Ghanaian/EEA law, then securely deleted or anonymized.

7. Your GDPR Rights

Access, rectification, erasure, restriction, portability, objection, withdraw consent.

To exercise any right, contact support@ayatickets.com with proof of identity.

8. Data Security

. HTTPS/SSL encryption

. AES encryption at rest

. Hashed & salted passwords

. Role-based access controls

. Regular audits & incident response

9. Cookies & Tracking

We use cookies to remember preferences, analyze usage, and—with consent—serve personalized ads. Manage via our Cookie Policy or browser settings.

10. Children’s Privacy

Not directed at under-16s. If you believe we hold a minor’s data, contact support@ayatickets.com for deletion.

11. Updates to This Statement

Any changes will be published here with an updated “Last Updated” date.

12. Contact Us

For questions or to exercise your rights, email support@ayatickets.com or call +233-55-941-6230.