Data Deletion Policy

Last Updated: 22 May 2025

Ayatickets is committed to protecting the privacy and personal information of our users. This Data Deletion Policy outlines the process and guidelines for the deletion of user data upon request. By using our services, you agree to the terms of this policy. This policy should be read alongside our Privacy Policy and Technical Security & Data Handling Statement.

Scope

This policy applies to all users of Ayatickets who wish to request the deletion of their personal data. Personal data refers to any information that can identify an individual, including but not limited to name, email address, phone number, and payment information.

Requesting Data Deletion

Users can request the deletion of their personal data by sending an email to our support team at support@ayatickets.com.

The email should include the following information:

• Subject line: "Data Deletion Request"
• Full name of the user and phone number associate with the account
  
• Registered email address
• A clear statement requesting the deletion of personal data
• Any relevant information to help identify the user account (e.g., recent ticket purchases or order reference)

Verification Process

To ensure the security and authenticity of the data deletion request, Ayatickets will follow a verification process:

1. Email Verification: The support team will send a confirmation email to the registered email address.
2. Identity Verification: Users may be asked to provide additional information or documentation to verify their identity. This may include a government-issued ID or recent transaction details.
3. Acknowledgment: Once the verification process is completed, Ayatickets will acknowledge the receipt of the data deletion request and provide an estimated timeline for the deletion process.

Data Deletion Process

Upon successful verification, Ayatickets will take the following steps to delete the user's personal data:

1. Account Deactivation: The user account will be deactivated to prevent any further access or use.
2. Data Erasure: All personal data associated with the user account will be permanently deleted from our active systems in accordance with our retention and backup lifecycle procedures. This includes, but is not limited to, profile information, transaction history, and communication records.
3. Third-Party Services: Ayatickets will notify any third-party service providers or partners who have access to the user's personal data to delete the data from their systems.

Timeline

Ayatickets aims to complete the data deletion process within 30 days of receiving a verified request. Users will be notified via email once their data has been deleted.

Exceptions

In certain circumstances, Ayatickets may be required to retain certain personal data for legal, regulatory, or security reasons. In such cases, users will be informed of the specific data that cannot be deleted and the reasons for its retention.

Contact Information

For any questions or concerns regarding this Data Deletion Policy, please contact our support team at support@ayatickets.com.

Changes to This Policy

Ayatickets reserves the right to modify this Data Deletion Policy at any time. Users will be notified of any significant changes through our website or via email.

Conclusion

Ayatickets is dedicated to safeguarding the privacy of our users and ensuring that personal data is handled with the utmost care and respect. We are committed to providing a transparent and efficient data deletion process to uphold the trust and confidence of our users.