Refund Policy

Last Updated: 22 May 2025

This Refund Policy explains how refund requests are handled on Ayatickets. Our approach is designed to be fair to attendees while protecting event organizers who depend on timely ticket sales.

For data protection and platform security information, see our Privacy Policy and Technical Security & Data Handling Statement.

1. How to Request a Refund

Contact our customer support team within seven days of the event date, or submit a refund request through our official channels. Each request is reviewed on a case-by-case basis.

• Provide your order reference, event name, event date, and reason for the refund request.
• Include supporting documents where relevant, such as medical notes or official proof, so we can review your request promptly.
• Respond to follow-up requests for additional information when needed.

You may also submit a request via our refund request form.

2. Processing Time

Once a refund is approved, please allow up to 14 days for the amount to be returned to your original payment method.

• We aim to review requests within 3–5 business days.
• Automatic refunds for cancelled events are typically processed faster.
• Manual approvals may take longer depending on the payment gateway or financial institution.

3. When Refunds Are Approved

• Refunds generally cover the ticket price only; service and processing fees are non-refundable unless required by law or stated otherwise.
• If an event is cancelled or rescheduled by the organizer, we will process refunds to the original payment method where applicable.
• Medical emergencies or serious situations supported by official documentation may be considered.
• Organizer-approved exceptions will be honoured once required details are confirmed.

4. When Refunds Are Not Approved

• Change of mind, business travel, or personal schedule conflicts.
• Personal circumstances that do not involve an emergency or qualifying exception.
• Denial of entry for reasons outside Ayatickets’ control, unless otherwise required by law or organizer policy.

5. Organizer and Platform Role

Refund eligibility may depend on the event organizer’s stated policy, Ayatickets platform rules, and the circumstances of the cancellation or request. Ayatickets facilitates refund processing but does not guarantee refunds in every case.

6. Contact

Email: support@ayatickets.com

Phone or WhatsApp: +233-55-941-6230 (Monday to Saturday, 9:00 AM to 6:00 PM GMT)