Plans change? We keep refunds fair.

Contact our customer support team within seven days of the event date or complete the refund request form. Each submission is reviewed case-by-case.

• Share your order reference, event name, event date, refund reason, and any supporting documents.
• Upload medical notes or other proof when the situation calls for it so we can move quickly.
• Look out for follow-up messages; we may need more details before approving a refund.

Once a refund is approved, please allow up to 14 days for the amount to hit your original payment method.

• We review every request within 3-5 business days.
• Automatic refunds move faster; manual approvals may take longer depending on the payment gateway.
• If the bank or card issuer delays the transfer, we will keep you informed.

Approvals centre on fairness for both attendees and organizers.

• Refunds cover the ticket price only; service and processing fees are non-refundable.
• If an event is cancelled or rescheduled by the organizer, we automatically refund the original payment method.
• We consider medical emergencies or serious situations backed by official proof (doctor's note, hospital letter, etc.).
• Specific exceptions approved by the event organizer will be honoured once we have the necessary details.

• Change of mind, business travel, or personal schedule conflicts.
• Personal circumstances that do not involve an emergency.
• Denial of entry for any reason.

Our support team is ready to answer your questions about eligibility and documentation.