Ayatickets Refund Policy

Plans can change. Our refund policy aims to be fair to both customers and event organizers.

How to Request a Refund

• Contact our customer support within 7 days of the event date, or submit the refund form.

• Each request is reviewed case-by-case.

When Refunds Are Approved

• If approved, refunds cover the ticket price only. Service or processing fees are non-refundable.

• If an event is cancelled or rescheduled by the organizer, a refund is automatically sent to your original payment method.

• Refunds may also be considered in the following cases:

• Medical emergencies or serious situations that prevent attendance (valid doctor’s note or official proof required).

• Specific exceptions approved by the event organizer.

When Refunds Are Not Approved

• Change of mind.
• Personal circumstances preventing attendance.
• Denial of entry to the event for any reason.

Processing Time

Once approved, please allow up to 14 days for the refund to appear on your original payment method.

Need Help?

Have questions? Contact our customer support team for assistance.