Ayatickets Refund Policy

Updated : 8th February, 2024

At Ayatickets, we understand that sometimes unforeseen circumstances can affect your event plans. Our refund policy aims to accommodate such situations fairly, respecting the needs of both our valued customers and dedicated event organizers. Please review our policy carefully to understand the conditions under which a refund may be requested.

Refund Requests:

. To initiate a refund request, please reach out to our customer support team within 7 days of the event's scheduled date.

. Each refund request is unique and will be evaluated on an individual basis.

Conditions for Refund:

. Refunds, if approved, will cover the total cost of the ticket. Please note that any additional fees incurred during the purchase are non-refundable.
. In the event of cancellation or rescheduling by the organizer, refunds will be processed automatically to your original payment method.
.Refunds for reasons other than event cancellation or rescheduling include:
             . In cases where you are unable to attend an event due to extreme medical circumstances or unforeseen emergencies, a refund may be considered. To be eligible for such a refund, you must provide a valid doctor’s note or official documentation supporting your claim. It is important to note that Ayatickets reserves the right to evaluate each case individually to determine if the situation qualifies for a refund under this category. This evaluation will consider the severity and impact of the medical condition or emergency on your ability to attend the event. Our decision aims to be fair and empathetic, taking into account both your situation and the commitments made to our event organizers.
            . Specific circumstances approved by the event organizer.
. Reasons not eligible for refunds:
            . Change of mind about attending the event.
            . Personal circumstances preventing attendance.
            . Denial of entry to the event for any reason.

Processing Refunds:

. Upon approval of a refund, please allow up to 14 days for the processing and crediting of the refund to your original method of payment.

We value your understanding and compliance with our refund policy. Should you have any queries or require assistance, our customer support team is ready to help.