Short answer: Refunds depend on the event organizer's policy and the reason for the request. Start with our refund request form and include your order reference, event name, and what happened. Our team coordinates with the organizer when needed.
Before you request a refund
- Locate your order reference (email confirmation or Find My Tickets).
- Check whether the event was postponed, cancelled, or replaced—organizers sometimes offer transfers instead of refunds.
- Review the organizer's stated refund rules on the event page if available.
How to submit a refund request
- Open the AYATICKETS refund request form.
- Choose the topic that best matches your situation.
- Enter your name, email, phone, order reference, and event name.
- Explain what went wrong clearly (duplicate charge, event cancelled, cannot attend, etc.).
- Submit the form. Keep an eye on email/SMS for follow-up.
What happens next
AYATICKETS reviews your request and may contact the event organizer. Approved refunds are processed back to the original payment method when possible. Timing depends on your mobile money network or card issuer.
Related help
FAQ
Can I get a refund if I simply cannot attend?
That is up to the organizer's policy. Many events do not offer refunds for change of plans unless stated on the event page.
Who actually issues the refund?
The organizer controls ticket revenue. AYATICKETS facilitates the request and processing when a refund is approved.