Frequently Asked Questions
Can I Have Multiple People with the Same Role?
Yes! You can have multiple team members with the same role. For example, you might have several Events Managers working on different events, or multiple Check-in Scanners at the same venue.
What Happens if I Change a Team Member's Role?
Their permissions change immediately. If you downgrade someone from Events Manager to Viewer, they lose editing permissions but retain viewing access to their assigned events.
Can Team Members See Each Other?
Team members can see other team members who have access to the same events. They can view the team list but cannot modify other team members' permissions.
What Happens to Events When I Remove a Team Member?
Removing a team member doesn't affect existing events. The events remain unchanged, but the removed person loses access to them.
Can I Transfer Event Ownership?
Currently, you cannot transfer event ownership to team members. Events always remain under your organizer account.
Troubleshooting Common Issues
Team Member Can't Access an Event
Check:
- Is their status "Active"? (not Disabled or Removed)
- Do they have "All Events" access, or is this specific event selected for them?
- Is the event published? Unpublished events may have restricted access
Invitation Email Not Received
Solutions:
- Check spam/junk folders
- Resend the invitation from Team → Manage Team Members → Pending Invitations
- Verify the email address is correct
- Check if the invitation has expired (expires after 7 days)
Team Member Can't Perform an Action
Check their role permissions:
- Viewer: Can only view, not edit
- Events Manager: Can edit events but not access finance
- Finance: Can access money features but not edit events
- Check-in Scanner: Limited to scanning tickets
Can't Add Someone to My Team
Possible reasons:
- The email might already be invited (check Pending Invitations)
- The person might already be on another organizer's team
- The email might be invalid
Team Limits and Restrictions
Current Limits
- Team Size: No specific limit on team members
- Events per Member: No limit when using "All Events" access
- Invitation Expiry: 7 days (configurable by administrators)
Security Restrictions
- Team members cannot delete events (only you can)
- Team members cannot modify organizer account settings
- Team members cannot invite other team members
- Team members cannot access payout settings (except Finance role)
Getting Help
If you're having trouble with team management:
- Check this help documentation first
- Contact AYATICKETS support for assistance
- Include your organizer account email when contacting support