Short answer: Card and some wallet payments go through Paystack. If a buyer disputes a charge with their bank, Paystack may notify AYATICKETS. Respond quickly with order proof. Disputes can affect settled balances and payouts for that event.
How you may hear about a dispute
- AYATICKETS support contacts you with an order reference.
- A payout amount looks lower than expected after a reversal.
- A buyer emails you directly—ask them to include the order reference.
What you should provide
- Order reference and buyer email/phone from your dashboard.
- Proof the ticket was delivered (confirmation email log, scan at door if applicable).
- Your refund policy if the buyer claims non-attendance or cancellation.
Reducing disputes
- Clear event date, venue, and refund policy on the event page.
- Use order verification before manual refunds.
- Resend tickets from the order screen when buyers cannot find email.
Payouts and early requests
Set up payout details, follow payout requests, and read early payout before the event ends if you need cash flow during the run.
FAQ
Should I refund the buyer directly outside AYATICKETS?
Use AYATICKETS refund flows when possible so records stay aligned. For help, email support@ayatickets.com.
Does USSD have chargebacks?
Mobile Money issues are handled differently from card chargebacks; still send the transaction reference to support.