Short answer: If your bank or card provider reverses a charge or you disagree with a payment, contact AYATICKETS support with your order reference before or after your bank opens a dispute. For refunds (cancelled events, duplicate charges), start with our refund request guide.
Common situations
- Duplicate charge — one order reference per successful checkout; send both references if you see two charges.
- Event cancelled — refund rules depend on the organizer; use the refund request form.
- Chargeback with your bank — your bank may reverse the payment; tickets can be invalidated if the payment is clawed back.
What to send support
- Order reference (email confirmation or Find My Tickets).
- Event name and purchase date.
- Screenshot of the bank or MoMo statement (hide unrelated transactions).
- Whether you already filed a dispute with your bank.
Before disputing with your bank
Contact the event organizer for event-specific issues. Contact AYATICKETS if payment succeeded but no ticket arrived—see charged without a ticket.
FAQ
Will I keep my ticket during a dispute?
If the payment is reversed, the order may be cancelled. Resolve with support quickly to avoid entry issues at the venue.