Short answer: In Advanced settings, open Ticket confirmation email, type an optional plain-text note (up to 800 characters), and save. Buyers see it in the HTML ticket confirmation email above the AYATICKETS footer. It does not appear on the event page, PDF ticket, mobile app ticket, SMS, or USSD.
When to use this
- Gate times, dress code, or what to bring (ID, vaccination card, etc.)
- Parking or entrance instructions
- A thank-you line or sponsor mention
Keep it short and actionable—buyers read this on their phone right after payment.
Steps
- Go to My events → select your event → Manage → Advanced settings (overview).
- Find Ticket confirmation email (below password protection).
- Enter your message in plain text. Leave blank to remove the block.
- Click Save changes.
The same field is available in the Organizer app when you edit advanced settings or the event.
What buyers see
After a successful purchase, the confirmation email includes your note in a dedicated block. If the order has tickets from more than one event (rare), each event can show its own message in line-item order.
Important rules
- Plain text only — HTML is stripped for safety.
- Not stored on the order — resends and previews use the current text on the event. Update the message before the show if plans change.
- Does not affect checkout — listings, passwords, scanners, POS, payouts, and USSD behave the same.
FAQ
Can I email attendees again later?
Use event promotion (email/SMS campaigns) for marketing blasts. The confirmation message is only for the purchase email.
Will this show on free RSVP tickets?
If your event sends a confirmation email for that purchase type, the block appears when the message is set.
Also see: recurring events · Advanced settings.
Related guides
- Event Advanced settings hub
- How to sell event tickets online in Ghana
- Sell event tickets on AYATICKETS
- More organizer articles
Manage events on the go with the AYATICKETS Organizer app.